Frequently Asked Questions
Everything you need to know about our products, shipping, and our 60-day guarantee.
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📦 Orders & Shipping
Standard shipping within the US typically takes 3-5 business days. Expedited shipping options are available at checkout for 1-2 day delivery. International orders usually arrive within 7-14 business days depending on your location and customs processing.
Yes! We offer free standard shipping on all domestic orders over $50. Orders under $50 are subject to a flat-rate shipping fee calculated at checkout.
Once your order ships, you will receive an email with a tracking number and a link to track your package. You can also log into your account on our website to view your order status at any time.
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their local government upon delivery.
🔬 Products & Ingredients
Absolutely. Transparency is our core value. Every single batch of our supplements is sent to independent, ISO-certified labs to verify purity, potency, and the absence of heavy metals or banned substances. We make these Certificates of Analysis (COAs) available upon request.
No. We strongly believe in full label disclosure. We never hide our ingredient doses behind “proprietary blends.” Every active ingredient is listed at its exact, clinically effective amount so you know exactly what you are putting into your body.
Yes. Our formulas are specifically designed to be free from banned substances. We manufacture in GMP-certified facilities and rigorously test our products to ensure they are safe for competitive athletes.
🔄 Returns & Refunds
We stand behind our products with a 60-Day Money-Back Guarantee. If you are not completely satisfied with your purchase for any reason, you can return the product (even if the tub is empty) within 60 days of purchase for a full refund, no questions asked.
We take great care in packaging, but accidents happen. If your product arrives damaged or leaking, please take a photo of the damage and email it to [email protected] within 48 hours. We will immediately send out a free replacement.
Once we receive your returned item, our team will inspect it and process your refund within 3-5 business days. The funds will then be credited back to your original payment method, which may take an additional 5-10 business days depending on your bank.
💳 Account & Billing
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
100%. We use industry-standard SSL encryption to protect your data. Furthermore, we do not store your credit card information on our servers; all payments are processed securely through trusted, PCI-compliant payment gateways.
You can create an account during the checkout process, or by clicking the “My Account” link in the main menu. Having an account allows you to track your orders, view your purchase history, and save your shipping details for faster checkout.